Overview:
Prowess offers support for SmartDeploy Enterprise to help customers get the most
value possible from their software purchase.
As part of the support, minor version product updates are included at no cost. Customers
are encouraged to subscribe to our RSS feed to be notified of new versions. All
support contracts include access to online technical resources to help with training,
readiness, and troubleshooting.
Licensing can be purchased for 1, 2, or 3 year period from the original date of
purchase. Support can be purchased with software licenses or separately at an increased
rate.
For support, each license of SmartDeploy Enterprise must have a corresponding contract.
Organizations with multiple SmartDeploy Enterprise licenses are required to appoint
a limited number of administrator(s) for support correspondence.
Support can be purchased through smartdeploy.com or by calling a representative
at 888.7DEPLOY.
|
Complimentary
|
Basic
|
Essential
|
Premium
|
|
Included
|
$299.95
|
$599.95
|
$1,299.95
|
|
N/A
|
$374.95
|
$749.95
|
$1,624.95
|
|
Yes
|
Yes
|
Yes
|
Yes
|
|
Email
|
Email
|
Email / Phone
|
Email / Phone
|
|
N/A
|
N/A
|
1 per month
|
5 per month
|
|
1
|
1
|
2
|
5
|
† When purchased with SmartDeploy Enterprise
* Monday through Friday 8:00AM - 5:00PM PST
Many support issues can be resolved through our complimentary support channels.
Knowledge base:
You can answer questions by referencing these materials that cover everything from
common scenarios to deep technical reference.
Public technical user forum access:
This forum is regularly moderated by our support technicians during working hours.
Product Support Team:
You can email our product support team at
support@smartdeploy.com.
If you have a critical situation you can call Prowess directly at 888-7DEPLOY.
For questions about product licensing or downloading licensed software, please contact: