15 May

5 requirements your imaging software needs to efficiently reimage computers

Reimaging computers is a crucial task for IT departments as this process maintains a secure, productive, and updated online environment. Without the right software to reimage computers, IT teams can spend countless hours perfecting their computer imaging strategy to avoid potential security failures and extended user downtime. If a complication arises, it can consume additional IT time leaving other business needs unattended.

When you can’t rely on your software to reimage computers

Director of IT Client Relations at Walla Walla University, Brandon Aberle, knows this struggle all too well. His IT team of 11 technicians manages approximately 1,100 endpoints with about 50 active models, across one local and four remote campuses. Working with a lean team means efficiency is key, which was severely lacking in the team’s computer reimaging process. The IT department could spend weeks manually building an image and once it was deployed, there was a high probability the image would experience a major flaw. This caused tedious IT troubleshooting and frustration amongst end users. Their main challenge was the ability to reimage computers in a quick and economical way. To combat the issue, Brandon tried several desktop management solutions such as Microsoft SCCM and Symantec Ghost. Even after implementing solutions, the process to reimage computers remained unreliable and labor intensive. As a result, the team ended up with several half-done reimaging projects.

Take the guess work out of computer imaging

Once Brandon found SmartDeploy, it was a huge turning point for the team’s imaging strategy. The team can now reimage computers from a virtually managed, single light-weight image, that can be deployed to any endpoint across their multiple campuses. Another SmartDeploy feature Brandon claims is “in and of itself worth the money” is Platform Packs. Platform Packs eliminate the task of gathering the necessary model specific drivers by including them, and the ability to update firmware, in the image automatically. Now when Brandon deploys an image, he’s confident it will perform well on the endpoint, reducing the tedious break-fix process included with his previous solutions. The IT department was also able to get SmartDeploy up and running in a matter of hours thanks to the product’s ease of use. SmartDeploy is commonly described as a “fool-proof solution” that most techs of any level can master. This allows Brandon’s entire team to use the software, boosting overall department productivity as the workload can be more evenly distributed. As Brandon put it, “SmartDeploy is worth every penny we’ve spent.”

5 requirements your computer imaging software needs

Running into similar issues with your imaging software? I chatted with SmartDeploy’s CTO, Allen Marsh, who gave me five important requirements IT should seek out when choosing an imaging software.

Here are his top picks:

1. Hardware independence:

It’s important to choose a software that allows you to create a “clean” hardware independent image. That way, IT can avoid the need to update several model specific images and they can deploy their base image to any device.

2. Driver Management:

Updating drivers can be a finicky and time-consuming component when reimaging computers. Selecting an imaging software that offers continuous driver and firmware updates ensures a smooth deployment process and proper functionality of firmware and hardware.

3. Support options:

Choose an imaging software that offers customer support to decrease troubleshooting if your department runs into a roadblock. Factors to consider are if their business hours align with yours, their response time, and communication methods they offer.

4. Deployment options (network, WiFi, cloud):

As many schools and businesses span across multiple locations, IT needs to be able to manage remote devices from anywhere. Choose an imaging software that provides several deployment options, like network, cloud, and/or WiFi, to enable management of any device, no matter where they are.

5. Simple interface:

An imaging “solution” can feel more like a “problem” if it’s too complex. Make sure you select a software that most of your department can master so you can maximize team productivity when tackling imaging tasks.

To see if SmartDeploy is a good fit for your IT needs, request a customized demo with one of our product specialists. Or, take a self-guided video tour. Then, start your test drive with the fully functioning SmartDeploy trial.

About the Author

Lauren Charleson
Lauren is a member of the marketing team and is well versed in tech industry news and trends. Her interest in tech stemmed from growing up in the backyard of Microsoft and studying communication in technology. When she’s offline, you can find her searching for the best sushi spot in the Seattle area or cheering on the WSU football team. Go Cougs!