Modern Endpoint Management

A license is required for each device you and your team will manage with SmartDeploy. This includes deploying images, applications, scripts, tasks, and drivers. Licensing is an annual subscription and pricing is tiered based on quantity and features.

You can view and manage your account information, including license usage at smartdeploy.com/account.

Of course! Contact customersuccess@smartdeploy.com at any time to add more licenses. Here’s how it works:

Just like your original purchase, pricing is tiered based on quantity. Additional licenses will be pro-rated and co-termed with the original agreement and priced according to the number being purchased. Or, you can take advantage of pricing tier benefits by signing a new agreement for the full quantity.

By default, you will be allowed some overage as a courtesy so you and your team can complete any weekend or after-hours projects (we don’t want to leave you stranded!). You will be billed $50 per license, 30 days after your initial overage, so we encourage you to contact your Account Manager to add licenses prior to (or within 30 days of) exceeding your license count.

You can request that we do not allow for any overage on your account by contacting customersuccess@smartdeploy.com.

Visit smartdeploy.com/account to view your license usage.

Please note, you are responsible for paying for licenses you have used, and failure to do so may constitute an account that is not in good standing and therefore services may be disrupted for non-compliance.

As many as you want. You can create 1 million (or more) images, but a license is required for each endpoint you manage. You can build, modify, and maintain any number of deployment packages.

With a subscription, you can reimage a device as many times as you want. Once a device has been enrolled in your subscription, you can reimage, deploy applications, update drivers, or perform any other SmartDeploy action on that device without using up additional licenses.

We’ll be in-touch prior to your subscription renewal date to ensure you can continue using SmartDeploy and don’t experience a lapse in service. If your subscription ends without renewal, features, functionality, and support benefits will be limited or unavailable.

If you miss us, we’d love to have you back! Contact customersuccess@smartdeploy.com to start a new subscription.

Yes, you can upgrade to an alternate package at any time. Upgrades will be pro-rated and co-termed with your original agreement.

During your subscription contract, decreasing license quantities or downgrading packages is not available. At the time of renewal, you can reduce your license quantity or change packages with a new order.

During your subscription, you can reallocate a license when your device reaches end-of-life. Devices reach end-of-life when it is not possible for them to be managed by SmartDeploy anymore. End-of-life examples include, returning a device to the manufacturer, donating a device to an outside organization, recycling, or destroying a device. When a device reaches its end-of-life, if your account is in good standing you may reallocate the license associated with that device.

Per-deployment licenses are not eligible for reallocation benefits.

No, you can install the SmartDeploy Console on as many IT workstations as you need. Licenses are only required for the devices you enroll in your SmartDeploy subscription.

Microsoft and other third party software have special reimaging rights. In most cases, a volume license agreement is required which may include specific media and product keys. More details are available in this helpful guide.

You are responsible for maintaining compliance with the use terms of the various software vendors you use in your imaging and deployment processes with or without SmartDeploy.

We are open 8:00 AM to 5:00 PM, Monday through Friday, Pacific time. Our office observes and is closed for all major U.S. Holidays.

Yes, you can purchase training and consulting by the hour with one of our support technicians. These virtual sessions are available to help with advanced setup and configuration of SmartDeploy beyond the scope of normal support assistance. Contact your Account Manager for more information and pricing.

Yes, if you’d like our technicians to create an Application Pack you can request it here.

They’re also very easy to create on your own. You can find a how-to video and additional information here.

Please note, our ability to create and distribute an Application Pack is reliant on the availability of the installation files, the ability to redistribute the 3^rd party software, and compliance with the SmartDeploy SLSA. Currently, there is no charge for Application Pack creation.