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All the details you need to know about SmartDeploy
Your 15-day free trial begins when you create a company account. You can request additional time from your Account Manager.
As many as you want. You can create 1 million (or more) images, but a license is required for each endpoint you deploy. You can build, modify, and maintain any number of deployment packages.
You can reimage a device as many times as you want. Once a license has been used on a device, you can reimage or deploy applications and drivers to that device without using up additional licenses.
When a device is replaced, meaning it is no longer in use, the SmartDeploy license can be transferred to a new device. A valid support agreement is required to decommission machines.
No, you can install the SmartDeploy Console on as many IT workstations as you need. Licenses are only required for the target devices you manage with SmartDeploy.
We will automatically convert your account once you’ve purchased SmartDeploy, all you need to do is re-create your boot media.
Once you become a customer, your license usage can be viewed at smartdeploy.com/account.
Yes, as a customer you will be able to continue deploying new devices even after you’ve used all your licenses. You will be billed for each additional machine, so we encourage you to contact your Account Manager to add licenses prior to exceeding your license count. Visit smartdeploy.com/account to view your license usage.
Trial Users: During your 15-day free trial, you can deploy up to 15 computers. If additional deployments are necessary to complete your proof of concept, simply contact your Account Manager.
Microsoft and other third party software have special reimaging rights. In most cases, a volume license agreement is required which may include specific media and product keys. More details are available in this helpful guide.
SmartDeploy business hours are 8:00 AM to 5:00 PM, Monday through Friday, Pacific Time. Response times vary by support level and are stated in business hours. For example, if you have Essential Support and make a request at 8:00 AM Pacific, you will have a response from a support representative by 4:00 PM Pacific at the latest. SmartDeploy observes and is closed for all major U.S. Holidays.
One support ticket is equal to one issue you request help for from our support team, no matter how many email exchanges are necessary to resolve the problem. Requests for Platform Packs that are included with your support subscription also count as support tickets.
One-on-one or team training and consulting with one of our support technicians can be purchased by the hour. These virtual sessions are optional and made available to help with advanced setup and configuration of SmartDeploy beyond the scope of normal support assistance. Fees vary by support level.