Platform Packs

Achieve true hardware independence with our library of over 1,500 device drivers, covering all major manufacturer makes and models.

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Platform packs hero illustration

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Don’t see the Platform Pack you need?

Our team is always creating and updating Platform Packs, so you have a few options.


What are Platform Packs?

Platform Packs are model-specific driver packs created by SmartDeploy technicians for SmartDeploy customers. They contain all of the necessary drivers and software to successfully deploy target computers by using SmartDeploy.

Why do customers love Platform Packs?

Unlike other deployment tools that require drivers to be stored and managed within the image, SmartDeploy uses Platform Packs that are logically separate. This allows for independent management and optimization of images and drivers, to maximize deployment flexibility and eliminate driver pain commonly associated with imaging. With Platform Packs, and SmartDeploy’s hardware independent images, you can apply even a single image successfully to any device.

Who can download Platform Packs?

Full access to the Platform Pack library is included with your annual SmartDeploy subscription. Trial users also have access to download up to five Platform Packs during their 15-day evaluation period.

I don’t see the Platform Pack I need. Can I request a new or updated Platform Pack?

Yes! You can request the creation of new or updated Platform Packs. Updates are included at no charge and creation fees for new computer models will vary based on make/model. The turnaround time is typically 5-10 business days after a request is submitted and any applicable fees are collected.

What fees apply for Platform Pack requests?

Customers have full access to the existing library of 1500+ Platform Packs

Included at no cost:

  • Dell Latitude, Optiplex, Precision, and XPS models

  • HP Elite, Pro, and Workstation models

  • Lenovo Think models

  • Microsoft Surface models

$300 per model, per OS

  • All other Dell models

  • All other HP models

  • All other Lenovo models

  • Intel Compute Stick, NUC

$600 per model, per OS

  • Acer

  • Fujitsu

  • Getac

  • Samsung

  • Sony

  • Toshiba

  • Panasonic

$1200* per model, per OS
Whiteboxes and other manufacturers

  • Including, but not limited to: Advantech, AOPEN, ASRock, ASUS, BOXX, CompuLab, Elo Touch, Enovate Medical, Gateway, Gigabyte, JLT, Logic Supply, Motion Computing, MSI, PioneerPOS, Razer, Systemax, Xplore Tech, Zebra

Additional information

  • *May require shipping the model to us.

  • 5-10 business day turnaround on Platform Pack creation and/or updates.

  • No charge for updates to existing Platform Packs.

  • Fees associated with the creation of Platform Packs are directly related to the amount of time our technicians spend acquiring and modifying these drivers. Business class devices have a higher support level from their respective manufacturers so our technicians spend less time making the Platform Packs and they have greater value to the majority of our customers.

  • Our ability to create a Platform Pack is reliant on driver availability from the manufacturer.

  • If you do not see the model you are looking for in the chart above, please contact us for fee details.

Can I create my own Platform Packs?

Yes! You can create and modify your own Platform Packs using our how-to video.

What drivers are included in the Platform Packs? Can I make customizations?

Deployed devices receive all the drivers that they need. You do not need to spend any extra time finding the perfect audio, chipset, video, (and the list goes on…) as part of your deployment practice. You can customize the driver packages with full support for Windows Management Instrumentation (WMI) filtering and the ability to run tasks at multiple phases of deployment, such as updating the BIOS. You can even create a single package that contains driver support for all devices in your environment – desktop or server, virtual or physical.

How often are Platform Packs updated?

Platform Packs are updated routinely by SmartDeploy technicians. Updates occur frequently, as needed, during the first six months that a model is released from the manufacturer. After six months, the manufacturer typically updates drivers less frequently and thus Platform Pack updates occur less frequently. For your reference, every Platform Pack contains revision history information. Customers can and should request Platform Pack updates to ensure the latest drivers are included for the models they want to deploy.

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