The Remote User Lifecycle

A modern solution to managing users anywhere

It’s time for businesses to plan long-term remote IT strategies. In the past 6 months, 80 percent of IT professionals supported at least one quarter of their workforce remotely (Say Goodbye to Traditional PC Lifecycle Management).

The old way of managing endpoints worked for decades, but it no longer suffices in the remote workplace. Businesses trade employee productivity to remain on legacy management platforms they understand. In contrast, modern solutions are user-centric and prioritize end users through their entire journey – from onboarding to exiting the company.

This progressive IT approach provides businesses a strategic advantage with key benefits including workplace flexibility, increased productivity, security improvements, and reduced spending throughout all scenarios of the employee journey.

SAY HELLO (VIRTUALLY) TO AMBER

HIRE & ONBOARD

As a sales representative, Amber will mostly work remotely – from home, on the road, and in airports and hotels.

Hardware: Dell Latitude 7490 laptop and peripherals

Software: Windows 10 20H2, on-premises CRM system, Microsoft Teams for collaboration, and Microsoft Office 365 for productivity. Access to Microsoft OneDrive storage where sales flyers, documents, and presentations are stored

IT SOLUTION

Hardware independence with deployment from the cloud

The IT department orders Amber’s Dell Latitude and peripherals to dropship to Amber’s home. Once received, IT deploys a Windows golden image (includes Windows 10 20H2, CRM, and Office 365) from the company’s OneDrive storage by using SmartDeploy’s cloud deployment service.

SmartDeploy provides the Dell Latitude 7490, Windows 10 device drivers to simplify the deployment process.

Watch it in action

Workplace flexibility

The PC is drop-shipped and Amber can start working remotely.

Security improvements

The hardware is updated in one step from the first use.

Increased productivity

The device is deployed end-to-end while in Amber’s possession.

Reduced spending

There’s no need for managed service provider (MSP) management.

TROUBLESHOOTING

Two years later, Amber is on a business trip visiting an out-of-state client. As she prepares for the meeting from a hotel lobby, she logs in to CRM to obtain notes for her presentation. Unfortunately, the application crashes and won’t start.

IT SOLUTION

Application revocation and redeployment

Following protocol, IT troubleshoots the issue for 30 minutes. When they’re unable to solve it, they delete the application remotely by using a custom script from the SmartDeploy Console. Then, they securely reinstall the application from the company’s OneDrive storage by using the SmartDeploy application deployment solution.

Watch it in action

Workplace flexibility

Applications are reinstalled from the cloud, while the PC is connected to any WiFi network, even without VPN.

Security improvements

Windows images and applications are stored in the company’s secure cloud storage rather than on a less-credible server.

Increased productivity

Users have a usable application reinstalled remotely in minutes, minimizing employee downtime.

Reduced spending

A less experienced person can resolve complicated IT challenges through a simple console and wizard-based interface.

ROLE CHANGE

Amber gets promoted to a new position with the company as a Human Resources (HR) manager. She still works remotely from home but also goes to headquarters once per quarter. A new PC configuration is required, with new policies and new applications.

IT SOLUTION

Remotely reimage and migrate user data

Amber’s PC is already connected to VPN, so IT reimages it with the HR image over the company’s network rather than from the cloud. Next, they rename the computer when the SmartDeploy wizard prompts. Then, they deploy a custom script from the SmartDeploy Console to add the necessary printers at headquarters.

Watch it in action

Workplace flexibility

Although Amber mainly works from her home office, she has the flexibility to work from headquarters when necessary.

Security improvements

Network and app permissions map accurately to local PC use: no workarounds are needed.

Increased productivity

Amber has the correct configuration from day one, hour one. User downtime is eliminated.

Reduced spending

Hardware can be reimaged or provisioned remotely to avoid shipping fees and downtime.

HARDWARE REPLACEMENT

Amber has a large project due on Monday morning, so she takes her laptop to a coffee shop over the weekend to finalize a presentation. While leaving the coffee shop, she drops her laptop, and it will no longer turn on.

IT SOLUTION

Hardware independent deployments to any PC

Amber purchases the only business-class computer left at a local electronics store, an HP Envy x360. By using SmartDeploy, IT is able to deploy the SmartDeploy’s Platform Pack library provides up-to-date device driver packs for more than 1,500 models, allowing IT to deploy one image to any business-class model.

Watch it in action

Workplace flexibility

Amber has a new computer ready for her in minutes, wherever she is.

Security improvements

Damaged hardware can be remotely wiped of company data before it is shipped.

Increased productivity

The flexibility to remotely and quickly provision any computer model significantly reduces user downtime.

Reduced spending

Amber can avoid shipping costs and downtime by purchasing a computer on the same day.

UPDATES & PATCHES

There’s been a major version update to the company’s HR software that Amber frequently uses to obtain data for recruitment insight. Without the update, she’s unable to access her usual reports. She needs the updated HR application.

IT SOLUTION

Remotely update an application

Rather than reimage Amber’s entire laptop, IT uninstalls the HR software and then deploys the updated application from the company’s OneDrive storage by using SmartDeploy application deployment and cloud deployment services.

Watch it in action

Workplace flexibility

Updates can be rolled out to Amber’s computer, regardless of where she is.

Security improvements

Keeping pace with timely updates reduces risk of exploitation and keeps company data secure.

Increased productivity

Updated applications keep Amber’s computer current with features and capabilities and help avoid downtime.

Reduced spending

Consistent patching and decommissioning will free up software licenses.

EMPLOYEE EXIT

After seven years, Amber resigns during a video chat with her manager. She shares that she’ll be working for a competitor. IT needs to disable her access to any company data immediately.

IT SOLUTION

Secure remote wipe

To immediately disable Amber’s credentials, IT wipes the laptop clean remotely by connecting to the SmartDeploy Console from the cloud. They download the “Script – RemoteWipe” pack from the Application Pack library. Once it is downloaded, they deploy this script from the cloud to complete the remote wipe.

Watch it in action

Workplace flexibility

Employee resignation or termination doesn’t need to happen on-site.

Security improvements

IT remotely wipes Amber’s computer, immediately disabling her access to company data and assets.

Increased productivity

Minimal preperation or orchestration is required by IT to wipe the hardware.

Reduced spending

The company doesn’t need to be spend resources on travel for a departing employee.

Hybrid environments are inevitable for most businesses. As we saw with the COVID-19 pandemic, the workforce can change overnight, and it’s crucial to be prepared for every scenario. With SmartDeploy, IT has the flexibility to manage end users securely wherever they are—on-site, remote, or a hybrid of the two. Whether provisioning a computer from the cloud or PXE to USB, it’s the same process with SmartDeploy’s wizard-driven interface.

In 5 minutes, you can learn the tool, and in 10 minutes you can master it,” explains System Administrator Alex Vartanian. “You get 90-95 percent of the functionality of Microsoft SCCM without having any demands on infrastructure or a steep learning curve,” he adds.

SmartDeploy is a robust tool that’s easy to learn for any IT skillset, allowing managing remote users to be very similar to managing on-site users. With flexible endpoint management options, SmartDeploy reduces user downtime, saves IT resources, and keeps the network secure—wherever users are.

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