PLATFORM PACK CREATION FEES

Supported customers have full access to the existing library of 1000+ Platform Packs

Platform Pack

TIER 1

Latitude, Optiplex, Precision, and XPS models
Elite, Pro, and Workstation models
Think models
Surface models

New Platform Pack Creation Fees

Basic Support: Free

Essential Support: Free

Premium Support: Free

Expired Support: Not Available

Platform Pack

TIER 2

All other models
All other models
All other models
Compute Stick, NUC

New Platform Pack Creation Fees

Basic Support: $300

per model, per OS

Essential Support: $150

per model, per OS

Premium Support: Free

Expired Support: Not Available

Platform Pack

TIER 3

PPK_Logos_Tier3

New Platform Pack Creation Fees*

Basic Support: $600

per model, per OS

Essential Support: $350

per model, per OS

Premium Support: $200

per model, per OS

Expired Support: Not Available

* May require shipping the model to us

Additional Information:

  • 5-10 business day turnaround on Platform Pack creation and/or updates.
  • No charge for updates to existing Platform Packs.
  • Platform Pack creation or updates count as a support ticket.
  • Fees associated with the creation of Platform Packs are directly related to the amount of time our technicians spend acquiring and modifying these drivers. Business class devices have a higher support level from their respective manufacturers so our technicians spend less time making the Platform Packs and they have greater value to the majority of our customers.
  • Read our Platform Pack Frequently Asked Questions.
  • If you do not see the model you are looking for in the chart above, please contact us for fee details.

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