PLATFORM PACK CREATION FEES

Supported customers have full access to the existing library of 800+ Platform Packs

Platform Pack

TIER 1

Latitude, Optiplex, Precision, Vostro, XPS
EliteBook, EliteDesk, EliteOne, ProBook, ProDesk, ProOne, Workstation
ThinkCentre, ThinkPad, ThinkStation
Surface, Surface Book, Surface Pro

New Platform Pack Creation Fees

Basic Support: Free

Essential Support: Free

Premium Support: Free

Expired Support: Not Available

Platform Pack

TIER 2

Alienware, Dimensions, Inspiron, PowerEdge
DC Series, DK Series, Pro, ProLiant
Compute Stick, NUC
Essential, IdeaCentre, ThinkServer, Yoga
Toughbook*

New Platform Pack Creation Fees

Basic Support: $300

per model, per OS

Essential Support: $150

per model, per OS

Premium Support: Free

Expired Support: Not Available

Platform Pack

TIER 3

All models
All models
All models
All models
All models

New Platform Pack Creation Fees

Basic Support: $600

per model, per OS

Essential Support: $350

per model, per OS

Premium Support: $200

per model, per OS

Expired Support: Not Available

* Requires shipping model to us in most scenarios

Additional Information:

  • 5-10 business day turnaround on Platform Pack creation and/or updates.
  • No charge for updates to existing Platform Packs.
  • Free Platform Pack creation counts as a support ticket.
  • Fees associated with the creation of Platform Packs are directly related to the amount of time our technicians spend acquiring and modifying these drivers. Business class devices have a higher support level from their respective manufacturers so our technicians spend less time making the Platform Packs and they have greater value to the majority of our customers.
  • Read our Platform Pack Frequently Asked Questions.
  • If you do not see the model you are looking for in the chart above, please contact us for fee details.

Technical, product, or pricing questions? We’re here to help.